Acrobat
Customer stories
file

“With Adobe FormsCentral, we present an easy - to - use experience to our exhibitors, with forms that can be completed quickly, even with a smartphone. We receive more than 500 forms submissions and with Adobe FormsCentral our solution is intuitive.”

Jason Raymond

Exhibits Assistant, AAOS

American Academy of Orthopedic Surgeons

High-quality event management

Each year as many 30,000 surgeons and medical device manufacturers gather for continuing education courses and demonstrations of new products, courtesy of the American Academy of Orthopedic Surgeons (AAOS). The AAOS Annual Meeting attracts orthopedic professionals from across the United States and abroad.

In the past, event logistics were managed using a purely paper-based process consisting of numerous forms being emailed back and forth to more than 500 exhibitors. After researching alternative methods, AAOS found Adobe FormsCentral, an online forms solution that eliminated the most time-consuming event management and preparation tasks.

“With Adobe FormsCentral, it was amazingly easy to transition from paper to digital forms,” says Jason Raymond, exhibits assistant at AAOS. “I created a customized, branded form using Adobe FormsCentral in five minutes. It would have been harder to create and print it out using Microsoft Word.”

Improved customer service

AAOS exhibitors represent the leading medical device providers and manufacturers. “Our goal is to deliver the highest level of customer service,” says Raymond. “With Adobe FormsCentral, we present an easy-to-use experience to our exhibitors, with forms that can be completed quickly, even with a smartphone. We receive more than 500 forms submissions and with Adobe FormsCentral our solution is intuitive.”

Exhibitors are required to complete certain fields and must adhere to structured field formats. According to Raymond, “The use of Adobe FormsCentral helps ensure that we receive the right data back consistently. We have improved approval and processing times, because we do not have to follow up with exhibitors to correct information or supply additional details. It is all collected with the initial form.”

Previously, the AAOS team would enter data manually into spreadsheets. “With Adobe FormsCentral, we have a real-time view into responses and requests. We can immediately identify issues or prepare for special requests,” says Raymond.

Exhibitor requests range from booth size specifications to display designs. Exhibitors can attach important documents to their forms submissions to complete their requests. A key advantage of FormsCentral is that all of the exhibitors’ responses are easily available online. “In the past, we would have had to organize and carry around reams of paper forms at our annual meeting,” says Raymond. “With Adobe FormsCentral we can log in to any computer and get the information we need. It is all right at our fingertips.”