“FormsCentral provided a low-cost, high-quality opportunity for us to streamline a 30-minute process down to five minutes, while improving user experience. At the core of our operations, we needed to make sure that we could more securely collect and compile accurate data into a single resource.”
Domestic Abuse Helpline for Men and Women
Improving operations and enhancing data quality at national not-for-profit agency
Founded to provide crisis intervention and support services to victims of domestic violence, The Domestic Abuse Helpline for Men and Women (DAHMW) strives to improve quality of life and safety for victims seeking peace in their homes. As with many non-profit organizations, DAHMW searches to get the most from its resources — donations, volunteers, employees, assets, and more — to create the most value for its beneficiaries and its philanthropic patrons.
Previously, the organization used Microsoft Excel spreadsheets to collect and share vital information from helpline advocates serving on the front lines within its call center. In this process, each advocate would enter caller information into his or her call log and provide detailed summary reports to leadership. As a byproduct, the organization found that multiple versions of reports were created, data was sometimes incomplete, and the constant passing of documents could corrupt files.
“At the core of our operations, we needed to make sure that we could more securely collect and compile accurate data into a single resource,” says Garo Green, President, Board of Directors for DAHMW. “Adobe FormsCentral, as a hosted solution, has significantly improved our data collection without having to build out our existing IT infrastructure.”
In addition to providing a central resource for data collection, FormsCentral helped to improve data quality and respondent productivity. “The superior out-of-the box functionality the Adobe solution provides—with drop-downs, radio buttons, and customization features—enables us to create an intuitive form that supports efficiency and accuracy,” adds Green. “FormsCentral provided a low-cost, high-quality opportunity for us to streamline a 30-minute process down to five minutes, while improving user experience.”
The returns that DAHMW experiences go well beyond the call center, as the better-quality information is more accessible to key stakeholders within the organization. The enhanced data has assisted grant writers in their efforts, as they can offer more information with a higher degree of validity to interested donors—helping to ensure their dollars are being well spent. Additionally, the agency sees added opportunity to leverage FormsCentral in its feedback forms, newsletter requests, and other critical areas as it continues to aid victims and raise awareness around domestic violence.
National not-for-profit agency